FAQ : Frequently Asked Questions

What happens after I place an order?
When your order is placed on the web site, you will see a "Thank You" page, which will have an online order confirmation number on it. This is confirmation that your order has successfully been placed. Your order is then sent over a secure connection to Thaiecard You will receive an email confirmation once your order has been downloaded and received at Thaiecard. If there are any problems with your order, one of our customer service associates will contact you by phone or email.

What if I do not receive an order confirmation via e-mail?
You will receive an order confirmation message via e-mail shortly after Thaiecard receives your order. If you do not receive this message within four hours of placing your order, there might be a delay on the Web due to traffic. If this happens, please feel free to contact us at 66-2939-6200 to ensure that your order is being processed.

Can I change the delivery address?
We will be happy to change the delivery address as long as your order has not been delivered or is not on its way to being delivered. To request a change to your order's delivery address, please enter the new address information into our online Customer Service Inquiry Form.

Can I change the date of my order's delivery?
If your order has not been delivered, or is not on its way to being delivered, we will be happy to change its intended delivery date. To request a change to your delivery date, please enter the new delivery date information into our online Customer Service Inquiry Form.

Is it safe to use my credit card online?
We never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, you will notice a blue bar at the top of the browser window and an unbroken key or lock icon at the bottom left corner of the window.

Thaiecard does not rent or sell information they receive from web orders or e-mail registrations to third parties. For more information see our Security and Privacy statement.

Can I cancel an order?
If your order has not already been delivered, or is not on its way to being delivered, we can easily cancel it. To do so, please contact our customer service department immediately at 66-2939-6200. If your order has already been sent out for delivery we will be unable to cancel it. If your order is scheduled for a delivery date in the future, you can call us at 66-2939-6200 or use our online customer service email us using our online Customer Service Inquiry Form with your request to cancel.

When will my order arrive?
When placing your order, you will be asked to request a delivery date. Thaiecard offers same day delivery on all floral and gift orders delivered via a select local florist if placed by 12:00 NOON in the recipient's time zone. Direct-shipped gifts are delivered via Ground, 2nd Business Day or Next Business Day and are delivered during normal business hours. To check the status of an order, you can access us via our online customer service 24 hours a day, or call us at 66-2939-6200, or send us an email using our online Customer Service Inquiry Form.

Which credit cards are accepted?
We accept a variety of credit cards including JCB, MasterCard, and VISA. This charge will be shown on your statement as "eComBot" or "Max Savings (Thailand) Co., Ltd.".

When will my credit card be charged?
We will attempt to secure authorization on your credit card at the point of purchase online. If there is a problem securing this authorization you will be notified on the spot and prompted to use another card. If we receive verification of sufficient funds, your order will be completed and transferred securely to us. Your account will be charged in 24 to 48 hours.

Why is my basket empty?
If the products you select are not showing up in your basket, one of two things is probably happening. You may not be fully adding the product to your basket or your browser may not be set up to work properly with the basket.

First, when you select a product, make sure you completely fill in the shipping information and click on either the "Shop More" button or the "Check Out Now" button on the bottom of the page. This should add that product to your basket. (You can confirm this by clicking on the "Shopping Basket" button which is in the top navigation bar on every page.)

If your product is still not showing in your basket, your browser could be set up to not accept "cookies". This site uses cookies to keep the items you've added to your order associated with you. We do not put any personal or billing information in these cookies, so there is no security risk in accepting them. You can change your browser option to accept cookies in the preferences menu selection for your browser. Or, you can place your order with Thaiecard by calling 66-2939-6200.